Masonry Magazine April 1995 Page. 32
PROBLEM SOLVING
Continued from Page 16
in assisting you in identifying solutions. If you let them have a role in providing input for solutions they will feel part of the process and will more readily implement the solutions that are selected.
Once all of the possible solutions are determined, you then analyze each solution to determine the best possible solution to solve your problem.
Solution Implementation
Now that a solution has been selected, management will delegate the implementation of the solution to the appropriate individual or group of individuals. If more than one employee is involved in the implementation process, we would urge you to use Quality Teams to get the best possible results.
Solution Evaluation
Once you have implemented a solution, you can use the Data Collection System to determine whether or not your efforts have caused a decrease in the causes. This data should be tabulated frequently and posted where all those involved in solving the problem will have an opportunity to see the results.
If, during the measuring process, you see that the solution is not bringing the results you desire, go back and start the Quality Problem Solving Process again.
The Quality Problem Solving Process takes time to implement and, as a result, most people won't make an attempt to learn and use the process. That's a mistake. The companies that actively use the Quality Problem Solving Process know that the investment in time returns more than they ever expected. The cost to learn and implement the Quality Problem Solving Process is much less than the cost of not implementing it. Re-work alone cost you more than the time you will spend learning this Process.
The result of using the Quality Problem Solving Process is that you are able to turn a painful process into a highly-efficient process to improve the way you do business. Problems become opportunities for improvement ways to do a better job for your customers. By involving your employees, they become part of the solution and will dedicate their efforts to constant improvement. Your efficiency will increase, resulting in a more profitable operation. Quality pays. Try it.
AL ROACH is a general partner in Callahan/Roach & Associates, a national consulting firm in the construction industry. Callahan/Roach offers consulting and training in all business management areas, including quality implementation. To receive more information about Callahan/Roach & Associates, call 800-462-8217; Fax 404-393-8185.
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32 MASONRY-MARCH/APRIL, 1995